Refund policy of Royal Green Ltd. (RGL) is very simple and is followed by the directive of Bangladesh Bank. All sales of services are confirmed by the valued clients and Clients are advised to make exact payments by through proper channels (Bank, Payment Gateway and Cash). RGL is not responsible for making recharge or payment to inaccurate account number or channel. However, customers are advised to communicate through email clientcare@royalgreen.net or short code number (16651) for further proceeding in case of such situation. But again, RGL follows the below refund policy:

• Refund will be made within five working days after denial of service by the client.
• In any case, customer pays more than the designated service cost, after adjusting all the due amount refund of additional amount is made same as policy described above.
• Refund is also made due to cancellation of service after installation and in that case installation cost will be deducted from refund amount.
• Refund is being made to valued clients by own cost of RGL.