Collection and Use of Personal Information
What personal information we collects are listed here:
When you register an account to get PacENeT services, you may have to provide us some of your personal information including your name, organization name, address, email address, phone number, date of birth, National Identity Number, your passport size photograph.
We may collect your location information, device identity to identify you concisely to provide our services.
When you log in to PacENeT we provide an authentication number along with your user ID and other information that is saved to your device to let you use PacENeT app securely for entire session and during log out we erase all data that we provided during login.
During your monthly bill payment our payment gateways require your debit / credit card information or your mobile banking information to successfully complete online bill payment.
When you make conversation with our support team generally you have to send text but you may share photos taken either from your device’s camera or storage to our support team. You may also share any kind of document or media files that describe your problems with our services. All these document and media file sharing depends on your intention, we do not automatically collect any document, media or other types of files from your device without your intention and consent.
How we use your personal information
We may use your personal information for the following purposes with your consent:
We may use your personal information to verify your identity, verify your bill payments and provide your specific services that you bought from us.
We may use your email, phone, device identity and other information to periodically notify you about service updates, changes, purchases, billings, dues, payments and your other activities through notifications, emails, messages, phone calls and other communicative ways that you allowed by subscriptions.
Collection and Use of Non-Personal Information
We may collect some non-personal information and store it to provide you standard quality services. Non- personal information that we collect are listed here:
We may collect, use and store your text messages, documents, media files that you shared with us in different times and purposes.
We may collect your location information to keep logs of your signing activities and secure your signing in by making alerts to you.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the application, look for the fields properly that you want or do not want the information to be used by our services.
If you have previously agreed to us using your personal information for service purposes, you may change your mind at any time by writing to us.
Use of Third Party Library or SDKs
We integrated following third-party libraries into PacENeT application:
Charts - for showing various statistics within a chart.
Protection of Your Information
PacENeT is committed to ensure the security of your data that you provided. In order to prevent unauthorized access or disclosure, we store your data in our server which complies all standard security parameters.